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Frequently asked questions

Everything about renting numbers, earning as a partner, and getting paid.

For clients

How does renting a number work?

Pick a service on the Rent page, and we instantly assign you one of our available phone numbers. Use it to receive the verification SMS from that service. The number stays reserved for you for 15 minutes — plenty of time to complete a signup.

Do I need an account to browse prices?

No. Anyone can browse available services and prices without logging in. You only need an account — with a verified email — once you actually want to rent a number.

How do I add funds to my account?

Go to Add Funds, choose an amount, and you'll get a unique reference code plus our company bank account (IBAN). Wire the money from your bank, including the reference code in the transfer description, and we'll confirm receipt and credit your balance — usually within a few hours.

Why isn't card payment available?

Card payments (Stripe) are set up in the platform but our merchant account is still completing activation. Bank transfer is the interim option while that's pending — we'll enable card and crypto top-ups as soon as they're ready.

What if I don't receive an SMS?

If no code arrives before the 15-minute window expires, the rental is marked expired. Reach out to us if this happens repeatedly on the same service — it usually points to a network issue on our end worth investigating.

What's the referral bonus?

Share your referral link from the Referrals page. When someone signs up with it and completes their first successful top-up, you get a bonus credited straight to your balance.

For partners

How do I become a partner?

Create an account, then open the Partner Dashboard. Register your device (a phone or GSM gateway), then add each SIM card slotted into it with its port, phone number, country, and operator.

How much commission do I earn?

80% of the price of every successful rental made through one of your numbers — credited to your balance automatically the moment the rental completes.

How do I withdraw my balance?

Request a payout from the Payouts page, by IBAN (minimum 1,000 EUR) or USDT (minimum 30 EUR). Requests are reviewed and paid out manually, typically within a few business days.

Are there fees on withdrawals?

Bank and network fees for your chosen payout method are deducted from the amount you receive — we don't add any extra platform fee on top.

Still have a question? florin@flo-voice.com